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Microsoft Dynamics CRM 2016 Unleashed (includes Content Update Program): With Expanded Coverage of Parature, ADX and FieldOne
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About the Author
Marc Wolenik has been involved with customer relationship management systems for more than 20 years and Microsoft Dynamics CRM since version 3.0. His experience led to the creation of Webfortis (recently merged with Avtex), one of the largest Microsoft Dynamics CRM partner firms in North America.
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Product details
Series: Unleashed
Paperback: 1520 pages
Publisher: Sams Publishing; 1 edition (September 19, 2016)
Language: English
ISBN-10: 0672337606
ISBN-13: 978-0672337604
Product Dimensions:
7 x 1.8 x 9.1 inches
Shipping Weight: 4 pounds (View shipping rates and policies)
Average Customer Review:
3.4 out of 5 stars
14 customer reviews
Amazon Best Sellers Rank:
#683,701 in Books (See Top 100 in Books)
I bought this book to research the product, and it is very thorough.One puzzling thing is that a module has been added to Dynamics call "Project Service Automation"This book completely ignores the features of timesheeting, project management, resource allocation etc etcPerhaps this module was added to the product after the book shipped, but it is a bit puzzling why it is missing...I've registered for Updates to see if it gets added in the future (or even mentioned!!)
The book offers a good amount of content. However, I was expecting a little more technical and hands on discussion. I found the material a little high level without details. But, a good read
Based on previous editions/versions of this book, I bought 12 copies of this book to give to my team and received them today.It looks like Marc did a thorough job covering everything that CRM has to offer, and included both the technical limitations related to on premises integration which is key to our systems work.I wouldn't recommend this book for a beginner, but then I wouldn't recommend CRM for a beginner either.
This manual covers the most basic of basic things, but it leaves out a lot of central CRM topics that should be the staples of any CRM manual.
Have been looking forward to Marc’s latest release, glad to finally have it in hand.This is the definitive guide for Dynamics CRM 2016, has terrific code examples, including Azure and integration APIs, a must have for every Microsoft tech professional.
Some topics are vaguely explained.
Really not detailed enough of how to customize or work ith it. Was disappointed.
CRM Unleashed as a complete guide to unlocking the potential of your CRM system. The techniques contained in the book will guide you based on best practices and tested methodology. This book offers complete solutions for many common questions which will lead you to a wealth of ideas to continue to extend your own CRM system. The writing style is a common-sense approach so that you don't have to be a programmer to understand that content, something you won't find in other books on the market.I'd recommend this to anyone looking to gain a solid understanding of the power of CRM and how it can be molded for your business.
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